Returns & Exchanges at Divain®
At Divain®, we want you to be completely satisfied with your signature scent. If your purchase isn't a perfect match, we offer a hassle-free return policy within 14 days of delivery for all unopened and original-condition beauty products.
Initiate Your Request
Visit our returns portal and enter your order number and email address to select the items you wish to return.
Secure Packaging
Place the product in its original box and ensure it is securely packed to prevent damage during transit.
Ship It Back
Download and print your prepaid shipping label, attach it to your parcel, and drop it off at the nearest authorized collection point.
Receive Your Refund
Once our quality control team inspects the returned items, your refund will be processed back to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing